Terms of Service

1. About the Service

Zalcro is an AI-powered software planning platform that transforms plain-language conversations into structured technical planning outputs, including Architecture Design Documents, system diagrams, implementation plans, and prompt packs. The Service is intended for use by software builders, founders, and developers to assist in planning and structuring software projects.

The Service relies on third-party AI model providers to generate outputs. The quality, accuracy, and completeness of generated outputs depend in part on those providers and on the inputs you supply. Generated outputs are planning aids, not professional engineering, legal, or technical advice.

2. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts

You may register using an email address and password or via a supported third-party authentication provider. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly at support@zalcro.ai if you suspect unauthorized access to your account.

We reserve the right to refuse registration, reclaim usernames, or terminate accounts at our discretion.

4. Subscriptions and Payment

4.1 Tiers. The Service is offered under a free tier and a paid Builder tier. Features available under each tier are described on the pricing page and are subject to change with reasonable notice.

4.2 Billing. Paid subscriptions are billed in advance on a recurring basis (monthly or annually) through our third-party payment processor. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

4.3 Cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.

4.4 Refunds — Monthly Subscriptions. All monthly subscription fees are non-refundable. Cancellation of a monthly subscription stops future charges but does not entitle you to a refund of any amount already charged.

4.5 Refunds — Annual Subscriptions. Annual subscription fees are non-refundable except at the sole discretion of the Company. Refund requests for annual subscriptions may be submitted to support@zalcro.ai and will be evaluated on a case-by-case basis. The Company reserves the right to deny any refund request, including where the Service has been materially used during the billing period.

4.6 Price Changes. We reserve the right to change subscription pricing at any time. We will provide at least 30 days' notice of any price increase to existing subscribers. Continued use of the Service after a price change constitutes acceptance of the new pricing.

4.7 Taxes. Prices do not include applicable taxes. You are responsible for any taxes, levies, or duties imposed by your jurisdiction in connection with your purchase.

4.8 Auto-Renewal Disclosure. Pursuant to applicable law, your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You may cancel at any time through your account settings.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to generate content intended to facilitate harm, illegal activity, or harassment of any individual or group
• Attempt to reverse engineer, decompile, or extract the underlying models, algorithms, prompts, or source code of the Service
• Scrape, crawl, or systematically extract data from the Service without prior written authorization
• Use the Service to generate malicious software, attack tools, or content designed to compromise systems or networks
• Circumvent or attempt to circumvent any access controls, rate limits, or usage restrictions
• Resell, sublicense, or otherwise commercialize access to the Service without prior written authorization
• Use the Service in a manner that violates the usage policies of any third-party AI model provider whose models power the Service
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to investigate suspected violations and to suspend or terminate access where a violation is found or reasonably suspected.

6. Intellectual Property

6.1 Platform. The Service, including its design, codebase, branding, and underlying technology, is owned by Vantedge Holdings LLC and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of the platform to you.

6.2 Your Inputs. You retain all ownership rights in the content and information you submit to the Service ("Inputs"). By submitting Inputs, you grant the Company a limited, non-exclusive, royalty-free license to process and store your Inputs solely to the extent necessary to operate and deliver the Service.

6.3 Generated Outputs. Outputs generated by the Service in response to your Inputs ("Outputs") are owned by you, subject to any restrictions imposed by applicable law or by the usage policies of the third-party AI model providers whose models were used in generation. The Company makes no claim of ownership over your Outputs.

6.4 Anonymized Data. Notwithstanding the above, the Company reserves the right to use anonymized, aggregated, and de-identified data derived from Inputs and Outputs — in a form that does not identify you or any individual — to develop, improve, and optimize the Service and its underlying systems.

6.5 Feedback. If you submit feedback, suggestions, or ideas about the Service, you grant the Company a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

7. Third-Party Services

The Service integrates with third-party providers for functions including AI model inference, payment processing, authentication, email delivery, and analytics. Your use of the Service is subject to the terms and privacy policies of those providers. The Company is not responsible for the practices, availability, or conduct of third-party providers.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY OUTPUTS GENERATED BY THE SERVICE ARE ACCURATE, COMPLETE, OR FIT FOR ANY PARTICULAR PURPOSE. GENERATED OUTPUTS ARE PLANNING AIDS ONLY AND SHOULD NOT BE RELIED UPON AS PROFESSIONAL ADVICE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) THE COMPANY AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (I) THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the Company's liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Vantedge Holdings LLC and its members, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your Inputs or Outputs; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.

11. Account Suspension and Termination

The Company reserves the right to suspend or terminate your access to the Service, with or without notice and with or without cause, including where we reasonably believe you have violated these Terms, where required by law, or where continued access poses risk to the Service or other users. Upon termination, your right to use the Service ceases immediately.

Termination does not entitle you to any refund except as expressly provided in Section 4. Provisions of these Terms that by their nature should survive termination shall do so, including Sections 6, 8, 9, 10, and 13.

12. Analytics and Session Recording

We use analytics tools, including session recording technologies, to understand how users interact with the Service. Session recordings may capture mouse movements, clicks, and in-app interactions. This data is used solely to improve the product experience and is handled in accordance with our Privacy Policy. Where required by applicable law, you will be given the opportunity to manage your preferences via our cookie consent mechanism.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of New York, and you consent to personal jurisdiction in those courts.

Before initiating any formal proceeding, you agree to contact us at support@zalcro.ai and attempt to resolve the dispute informally for a period of at least 30 days.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or by a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before the effective date.

15. General

15.1 Entire Agreement. These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.

15.2 Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

15.3 Waiver. The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. The Company may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

15.5 Contact. For questions about these Terms, contact us at support@zalcro.ai.